Frequently Asked Questions

Choosing an Amazon partner is a big decision. You’re handing over your listings, your ad budget, and often your entire account — so you deserve clear, honest answers before you commit to anything. We’ve put together the questions our clients ask most, and answered them the way we’d want them answered if we were in your position: plainly, with no sales scripts and no promises we can’t keep. If your question isn’t here, just ask us — we’ll give you a straight answer.

Getting Started

What exactly does EcomsGrowths do?

We manage and scale Amazon brands from A to Z — listing creation and SEO, PPC advertising, product design and A+ content, storefront design, supplier sourcing, wholesale brand approvals and ungating, product compliance, account health and violation removal, and FBA reimbursement recovery. You can take one single service, or hand us the entire account.

How do we get started?

It starts with a simple conversation. We review your account and goals, tell you honestly what we see, and give you a clear quote for the work you actually need. No pressure, no obligation — and if we’re not the right fit for you, we’ll say so.

Do you work with new sellers, or only established brands?

Both. We help brand-new sellers launch properly — sourcing, compliance, listing, and launch — and we help established brands scale what’s already working. The approach changes; the standard of work doesn’t.

Which marketplaces do you work with?

Primarily Amazon US and UK, and we also manage eBay accounts. If you’re looking at another marketplace, tell us and we’ll be straight with you about what we can support.

Services & Scope

Can I hire you for just one service?

Yes, absolutely. If you only need your listings optimized, or only your PPC managed, or only your images and A+ content designed — that’s completely fine. Many clients start with one service and expand once they see the work. There’s no obligation to hand over everything.

Can you run my entire Amazon account instead?

Yes — that’s what most of our clients eventually want. With full account management, one dedicated team runs everything: ads, listings, creative, inventory, account health, reimbursements, and reporting. You step back from the day-to-day and focus on your business.

Do you do things other agencies don’t?

Yes. Most agencies stop at ads and design. We also handle the operational side — supplier sourcing and negotiation, wholesale brand approvals and ungating, product compliance and lab testing, account health and violation removal, and FBA reimbursement recovery. That’s the difference between an agency that markets your product and one that actually runs your
business.

Pricing & Contracts

How much do you charge?

There’s no fixed price list, because no two brands are the same — a 5-product catalog is not a 200-product catalog. Across the industry, Amazon agencies typically charge anywhere from around $1,500 to $25,000+ per month. We keep our pricing reasonable and fair: we quote based on your actual scope, agree it with you up front, and make sure the value always outweighs the cost.

What determines my price?

The scope of work (one service or full A-to-Z management), your catalog size, your ad spend and account complexity, the number of marketplaces, and your goals — launching a new product is very different from scaling an established one.

Are there hidden fees?

No. We agree the scope and price before any work begins. If something falls outside that scope later, we tell you before we do it — never after.

Do you lock clients into long contracts?

We don’t believe in trapping clients. Our goal is to keep your business by delivering results, not by holding you to a contract clause. We’ll agree clear, fair terms with you before we start.

Results & Timelines

How long does it take to see results?

Honestly: real Amazon growth takes time. Listing and creative improvements usually start showing in conversion and ranking within about 60 to 90 days. PPC campaigns typically need 2 to 3 months of continuous optimization to gather data, bring ACoS down, and scale profitably. And a product starting from the very bottom naturally takes longer to climb than one that already has momentum.

Do you guarantee results?

No — and be cautious of any agency that does. Nobody controls Amazon’s algorithm, your competitors, or the market. What we do promise is expert, honest work: proper research, clean campaign structure, compliant listings, and full transparency about what’s working and what isn’t. Any figures in our case studies are examples of past work, not a promise of future results.

What if my product is right at the bottom of the rankings?

Then we fix the foundation first — compliance, listing, keywords, and creative — before we scale ad spend. Pouring budget into a broken listing only loses money faster. It takes longer, but it’s the only way the growth actually holds.

How do you measure success?

By profit, not vanity metrics. We look at total profitability and TACoS — not just a pretty ACoS number that can hide a shrinking business. Growth that isn’t profitable isn’t really growth.

Working With Us

Will I have to give you access to my Amazon account?

Yes — we need the right permissions to do the work. But your account always stays yours: you keep full ownership and admin access, and we only use the access levels needed for the agreed scope.

Who will actually work on my account?

A dedicated team that learns your brand and stays on it — not a rotating cast of juniors who reset your strategy every few months. You’ll know exactly who you’re dealing with.

How often will I hear from you?

Regularly, and in plain English. You’ll get clear reporting on what we did, what changed, and what’s next — no jargon filled PDFs you need a call to decode.

What if I already have violations or a suspended listing?

That’s one of our specialties. We remove violations, fix the underlying compliance issue, and file professional appeals — always with genuine documentation. We never fabricate documents; that’s how accounts get permanently banned.

Still Have a Question?

This page covers the questions we hear most, but every brand is different — and yours might have a situation we haven’t listed here. If so, just ask.

 

We’ll look at your account, tell you honestly what we see, and give you a clear answer — whether or not it leads to working together. No sales script, no pressure, no obligation.